Latest AMP News

Refresh Your Business to Stay on Trend

Q: My concept seems to be getting a little stale and sales are stagnant. It’s time to reinvigorate and reinvest in our restaurant. Where do I start?

A:In 2012 one of the great brands of the Pacific Northwest failed to make significant change and was sold to Texas based brand vacuum Landry’s, Inc. Whether or not you were a fan of McCormick & Schmick’s, they were respected for what they did in their heyday. The irony of McCormick’s demise is the company was an early adopter and often credited as the originator of happy hour, an innovation that has changed the industry. Yet, in their later years, change was out of reach for the regional giant. You can learn to create meaningful change by following the steps below: Click here to read more »

Focus Your Training on Understanding

Q: It seems like our training is not as effective as it should be. How do I make my training investment pay off?

A: There is a clear industry slide downward in service over the last few years. There is likely one culprit—understanding the “why” of hospitality. Effective training needs to focus on understanding not imparting knowledge. Employees can know a lot about something but not really understand the important reason behind it. Why do you want them to offer appetizers, beverages, special entrees, dessert, a legitimate greeting and thank you? Why do you want excellent product quality prepared quickly? Click here to read more »

The Advantage of Using a Consultant in Driving Your Business

Q: I’ve been thinking about using a consultant to help me with my business. How do I know if one is qualified and what are some advantages of using a consultant?

A: The field of consultancy is a wide open field without regulation. One day it will be regulated but until then to find a qualified, legitimate consultant that can help with your business look for qualifications. Those include certifications, a high level of education, prior experience in a professional services firm, a solid client base, a specialist not a generalist, a thirst for knowledge, a gift for teaching, a decade or more of industry experience in the consulting area, a systematic approach, and a high hourly rate. Click here to read more »

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